Recognizing the importance of IT early on

Twenty-five years ago, computers were still bulky boxes with storage capacity measured in megabytes. The internet was in its infancy and many computer systems were still tower solutions. Endress+Hauser nevertheless recognized early on the strategic importance of information technology for all operations processes and collaboration with customers. Endress+Hauser InfoServe was created in 1997 as an in-house unit with the aim of overseeing the Group's worldwide computer systems.

“Endress+Hauser InfoServe has been bundling the IT know-how of the Group for 25 years – and we benefit from this extensive experience today. A high degree of digitalization, stable global networks and well-integrated systems help us with internal collaboration, as well as interaction with our customers,” says CEO Matthias Altendorf.

The Group’s IT service provider employs 370 people around the world: 300 reside in Weil am Rhein and Freiburg, Germany, while others are located in the US, China, Japan, India and Switzerland.

“IT brings daily challenges, and we have to respond in an agile manner to new systems, tools and requirements. That calls for team spirit, which is something I sense and experience on a daily basis,” says Pieter de Koning, Managing Director of Endress+Hauser InfoServe and CIO of the Endress+Hauser Group. The IT service provider invited employees in the region, plus their families, to celebrate its 25th anniversary with a large summer festival at Beuggen Castle in Rheinfelden, Germany.

The teams at Endress+Hauser InfoServe make sure the Group’s computer systems and infrastructure are constantly up to date. The IT experts have a wide variety of exciting responsibilities ranging from IT support and security to project management and development. The job requires more and more knowledge of the users' applications and workflows. “We are at the forefront from a technology standpoint and offer our employees a modern work environment,” emphasizes Pieter de Koning.

Endress+Hauser InfoServe trains a large part of its young talent itself. More than 150 young people have completed a dual studies or vocational education program since 1997. Sixteen people are currently pursuing these programs, which include the vocational occupation “Systems Integration Specialist”, as well as university degrees in “Business Informatics – Application Management”, “Business Informatics – Data Science” and “Computer Sciences – IT Operations/IT Security”.