Smart Support
Save time and costs throughout the life cycle of your measurement devices
Smart Support, the instrumentation support from Endress+Hauser provides timely remote guidance on service operations that enables you to increase your expertise, to cut diagnostics, troubleshooting and maintenance time and costs, and to improve your process availability.
Benefits
Decrease process downtimes and rapidly restore operations
Reduce maintenance staff efforts with remote technical support
Save time and cost of unplanned field service visits and reduce instrument returns
Lower carbon footprint with continuous reduction of field services
Enhance your instrumentation and application expertise with our technical knowledge base
Our offering
Smart Support is available in different support plans designed to keep your instruments operating at optimal performance. You can create, update and manage your support cases and track service incidents online. There are customized service level agreements available with guaranteed availability, response times and remote connectivity options, to best fit and accommodate your needs.
Get immediate remedy information from our extensive knowledge base on Endress+Hauser instruments and applications
Get the most from expert support guidance via live video transmission or remote screensharing
Track support performance and benefit from guaranteed availability and priority callback